If you have any questions about your order please email us. monsterhair@monsterhair.com We will get back to you by email or phone with in one working day .We are not open weekends, evenings or holidays .By Mail.Monsterhair.com (Shipping) 2323 W Main Houston Tx 77098  U.S.A. Phone. Monsterhair has no live support at this time please email us 866-250-5265. x 1